Orders placed during business days before 4 p.m. will be shipped the same day (unless otherwise stated) via PostNL. Normally the shipment is offered by the delivery person the next business day.
When the order has been processed, you will receive a shipping confirmation with Track&Trace so you can track the shipment.
If no one is at the address when delivery is attempted, the package will be delivered at a Post-NL location. The address of the PostNL Location to where your shipment is, or where it has been delivered, can be found in the PostNL-app. If you don't have the app, the postman will leave a non-home card with which you can find the necessary information
A valid ID is required to collect the package at the PostNL location. If the shipment has not been collected within a week, the package will be returned to sender
Despite the fact that the products are packed with care, it is possible that the shipment is received incomplete and/or damaged. To solve this as quickly as possible, our customer service would like to receive more information. We request that you take clear pictures of: • The box • Content • The damage You can send the photos to: klantenservice@cleanairoptima.nl Please state the customer number and accompanying text.
